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This Entry is Rated:
3
with 2 votes!


12/05/11 | 0:37AM
Copper wire phone service no longer supported

We did not upgrade to FIOS and I only want plain old land line service. Verizon has systematically degraded my service and not fixed their problems - their suggested solution is always an upgrade to FIOS. You can't report a problem on their website.

Legally they are required to provide phone service and they are not meeting their responsibilities. I have 5 cell phone lines with another carrier and Verizon will never see that business. They suck.

Anonymous - Verizon H8er ID: 03D016



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Replies
12/13/11 | 15:53PM
This is an old story. By the early 90s most of the old baby bell mini monopolies had to decided to deprioritize maintenance and cap ex on the old copper plant.

Many districts had no preventive maintenance or no follow up on existing documented problems & trouble areas. Unless that plant was fixed and charged to a customer trouble ticket it was not fixed. The ironic twist being that customer troubles fixed or cleared had time limits/productivity requirements on them meaning there wasn't enough time to properly fix/address a problem.

The legacy ex ma bell employees union & management alike had one priority, make it to their retirement even if at your expense.

Anonymous - Verizon H8er ID: EFBCEA


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