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This Entry is Rated:
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12/16/11 | 16:00PM
Do NOT sign up for their 3MBPS DSL service! Verizon is notorious for its false advertising!

Last year my parents asked if they should get the 3MBPS internet service for $20/month for 1 year (contract), and I said "Sure! 3MBPS sounds fair enough for that price!" Before getting Verizon DSL, I used to use the neighbor's unencrypted wi-fi, so I thought this would be a good change, and that I would be able to download things faster.

Guess what? SURPRISE!! It's not 3MBPS internet, it's more like 0.3MBPS! I RARELY if EVER reach speeds above 300kbps, but most of the time it's between 180kbps and 250kbps, and sometimes I get 0.03MBPS! (like right now, as I type this, my internet is at a whopping 30kbps! At this rate, I'm much better using dial-up than this piece of shish-kebab! I don't remember even dial-up being this unreliable; at least I got constant bitrates with dial-up.

I say we all boycott this crap company, specifically its internet. DON'T GET ANY INTERNET SERVICE FROM THIS COMPANY!

I hope these Verizon bastards burn in hell.

Sagir III - Verizon H8er ID: 1C22FF



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Replies
12/16/11 | 16:23PM
Verizon DSL which some have described as Darn Slow Line.

Verizon is probably selling you DSL using very old unmaintained copper wire plant. Although old if properly maintained copper can give data service. Verizon last spent signifigant dollars on copper plant in the late 80s/early 90s. And since most copper cables used in outside are given around a 20 year life span it's usefull life as the telcos like to say has passed in many locations.

I would try calling Verizon from a second line after disconnecting all of your equipment and inside wire from the NID and have them test their cable only. Copper cable basically must test with-in an optimum range. The slightest troubles which usually show up as db loss can affect digital service. If any other trouble shows up on their test they definately have copper wire cable trouble.

Also ask for refunds and credit for unusable undelivered as promised service. Give them one last chance then report them to state regulators and FCC along with the local BBB for documentation purposes. Just try to include as many facts as possible including names,dates and/or service order and trouble ticket numbers.

Good Luck

Anonymous - Verizon H8er ID: DC62AE

12/17/11 | 1:09AM
Folks, I have stated this in the past.....the BBB DOES NOT handle complaints about regulated utilies such as Verizon. You need to complain to the FCC, PUC or whatever your state regulatory agency is. Not the BBB

Former Vz manager - Verizon H8er ID: 8C33AB

12/17/11 | 16:09PM
True, the Better Business Bureau really can't do much true but they do keep statistics and it gives the consumer a chance to vet a landline, cell or internet provider. They do keep statistics and does help document complaints against the RBOCs and other providers.

Example, there were over 516,000 complaints against internet providers and 115,000 against telephone companies last year.

http://www.bbb.org/us/storage/16/documents/stats%20pdf/2010/US%20Sorted%20by%20Complaint.pdf , page 1

Yes a regulator could actually force a resolution but the problem now is there are alot of optional alcarte services that the regulators don't seem to care about nor do they fully understand the technology or business arrangement.

This why in a desperate situation you minus well start email bombing as many as possible with the complaint if nothing else to draw attention to it and the company.

Anonymous - Verizon H8er ID: DC62AE

08/01/12 | 3:29AM
I had the same problem. A few years ago, I switched from my former .768kbps to the 3MBPS plan at Versizon and it never came close to 3mbps. Then I lost my internet and had to call for a service guy to fix it. He fixed the problem but also cued me into why I wasn't getting those speeds. Even showed me on his meter what speed I was getting. Can't quote him exactly but, in essence (at least in my case) I live far from the main station hub or what ever you call it. Kind of like, "at the end of line" and he told me to switch back to the .768 service 'cause I'm never gonna get 3mbps and I'm paying extra for nothing. I contacted Verizon and they reimbursed me the extra I paid for the 6 months I had the 3mbps plan in the form of credit so, at least I was somewhat compensated.

Anonymous - Verizon H8er ID: CD956A

05/04/15 | 23:48PM
Mega BITS per second is vastly different than mega BYTES per second. When you are talking internet speeds they are talking about BITS so when your told that your getting 3 MBPS your really paying for roughly 375 Kilo BYTES per second. Usually take the Mega bits per second and divide by 8 that is roughly how many mega bytes you will download at.

Anonymous - Verizon H8er ID: 9DAA86


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