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This Entry is Rated:
6.3
with 3 votes!


12/22/11 | 16:29PM
VERIZON SUCKS!

Beginning in September, my TV service was degrading, pixelating and dropping channels. When I reported this in October, they said it was the STB which was replaced and DID NOT FIX PROBLEM. I discovered the red light on the ONT. I requested a Technician to make a Service Call. It was the Tech that said that the bad cable which he replaced would cause BAD TV signals AND he already knew the cable had to be replaced before he looked at the ONT. Why didn't Verizon replace the cable when they knew it was bad several MONTHS ago?

I was PROMISED credits to my account. Turn out that I have been given credit of 1/4 of the amount originally promised. So I called Customer Service, wait 15 minutes to talk to someone who then transferred me to Fiber Support who keep me on hold for another 20 minutes. Why? What happened to the originally promised credit? Why do I have to get bounced around and waste my time with a bunch of **bleep** who DO NOT KNOW WHAT THEY ARE DOING? I am NOT being issued the credits I was promised which essentially means that Verizon has STOLEN money from me by charging for a service THAT WAS NOT PROVIDED.

Now they have charged me an additional $180 instead of giving the credits they promised. VERIZON IS INCOMPETENT TO SAY THE LEAST!

Back to Time Warner/Brighthouse! At least they don't screw their customers.

BTW - I WILL NOT pay any outstanding balance and have already turned this matter over to my Attorney who is prepared to litigate.

Anonymous - Verizon H8er ID: 12EFAA



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