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01/07/12 | 15:04PM
lkwapich@yahoo.com

Verizon rcvd. $1,100.00 down when we started our acct. on 7/9/10. In spite of many phone calls and over a dozen trips to their offices, they could not give a straight or consistent reason why our bills were so high and fluctuating. In November 2011, they told us our main phone did not have texting. So, they charged us a "per text" fee with a $10 "overage" charge as well.

Our contract was changed without our permission/knowledge. Even with that, there is no way we went through over a $1,100.00 in less 10 months. Next, "V" sold us an insurance pkg. that was no good when we went to use it. They blamed a third-party ins. vender Asurion. ā€œVā€ stated that we were to have used the ins. within 90 days of making a claim. We were never told this caveat. Five months later they were still charging us for ins. they claimed was invalid for months.

Lastly, we had to send one of our phones back 4 times within a 3-month period because (per their admission) they were refurbished and faulty. We lost calls, phone numbers and service for months with no apology/reparations made by "V". Many times we were on hold for hours and had to drive nearly 25 miles round trip to their offices with no results.

Due to poor quality products and services, we were forced to switch carriers. Now, they want to give us a lousy $86.00 credit in acknowledged over-charges (which took some creative accounting to come up with such a low reimbursement total!) AND they are going to charge us an "Early Termination Fee" of hundreds of dollars for cancelling our contract with them. ā€œVā€ bridged the contract and failed to keep their end of the agreement, not us. Hence, we should not have to pay an early termination fee.


FCC Acknowledgement of Submission from Mary Kwapich on 01/04/2012, reference number 12-C00358476.

lkwapich@yahoocom - Verizon H8er ID: EBBEE7



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