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|01/22/12 | 23:47PM
Don’t sign up for VERIZON FIOS– they are idiots and liars. I have not had service since April 16, 2011. Lost all service due to a storm, and then due to their numerous botched attempts at trying to get my service restored, and then because THEY cancelled my service appointment with NO prior notice after forcing me to take a day off from work to wait for them (also idiotic, since the storm was OUTSIDE my home, not inside, but they INSISTED), I finally cancelled my service from them. I then had Optimum installed.
They have been billing me ever since for service I never had!
I called repeatedly and they insisted that I would be credited. I have a notebook full of names confirming this.
But the bills continued. But then, I received a bill that said, “Do not pay” “Credit Balance,” “Refund Check to Follow.” The check came; I cashed it. I thought we were finally done.
NO. I received a new bill with charges for the upcoming month! I called and they said they would straighten it out. I emailed and they confirmed that I owed nothing.
Since then, I have been harassed by daily phone calls from 3 (THREE) COLLECTION AGENCIES, and nasty collection letters for the amount of the “New Bills” and the balance of the previous bill—for when I had no service and cancelled. The net total they are claiming I owe is $167.57, but I owe ZERO since I never had service during any of this time period that they are billing me for.
I have contacted the Better Business Bureau and she has been contacting them, but they do not respond to her.
I have contacted the Chairman of Verizon, Ivan Seidenberg; he never responded, but shortly thereafter, I began receiving phone messages from some robotic idiot leaving me messages “to call her” from the “executive office” however, when I called back, the numbers were not working numbers!
And, frankly, anyway, I don’t have the time to be playing phone tag with imbeciles. This matter was already confirmed verbally multiple times by them- verbal communications/confirmations are obviously meaningless. I want WRITTEN DOCUMENTATION FROM THIS COMPANY THAT THEY SCREWED UP, AND I WANT THEM TO PUT IT IN WRITING TO ALL 3 (THREE) COLLECTION AGENCIES, and I WANT MY PHONE NUMBERS REMOVED FROM ALL OF THEIR COMPANIES!
In summary, do not sign up for VERIZON…. It will be a nightmare for you.
This was just one of my nightmares….. there was another fiasco from 2009 when they cut my phone service in error and I couldn’t reach my daughter overseas….. They failed to put a long distance plan on my line—their error, they admitted it later; I had the confirmation number for the plan, ordered in 2009 for her trip abroad …..but their “security” team saw long distance calls on my line from Europe and cut my service because somehow the plan was not “entered into the system”! With no prior notice to me, they cut my landline phone service, because they said they thought there was “suspicious activity.” I didn’t have a cell phone that could make overseas calls, so I literally could not reach my daughter! And aside from the obvious stress from not being able to reach my child, the VERIZON person I spoke to was unbearably rude and unfeeling and nasty and told me that I would have to wait a few days for it to be restored!
Guess what they did after that? They put the plan on my line in 2010 AFTER I CANCELLED IT, AFTER SHE RETURNED HOME TO THE STATES, AND THEY REFUSED TO REMOVE IT, AND THEY CONTINUED TO CHARGE ME FOR IT for MONTHS.
YOU DO NOT WANT TO USE THIS COMPANY. They are idiots.
Just in case anyone from VERIZON is actually reading this, below are the details of the present issue:
I lost VERIZON service on April 16, 2011. I NEVER got it back after that day, APRIL 16, 2011.
I cancelled service a few weeks later after your MANY botched attempts at getting my service back and after YOU cancelled the technicians visit. (you know ALL OF THIS- it is all in your notes*), and it has all been confirmed multiple times verbally and via email **
You billed me, bill dated 4/25 (due 5/20), was for "future" charges (you charge in advance) -
"TRIPLE PLAY" PACKAGE CHARGES:
VOICE: APR 25-MAY 24 (BUT I DIDNT HAVE THIS SERVICE!)
TV: April 19- May 19 (BUT I DIDNT HAVE THIS SERVICE!)
iNTERNET: April 25-May 25 (BUT I DIDNT HAVE THIS SERVICE!)
THIS BILL WAS FOR $244.04
You billed me for "past due" charges, but those charges were for the dates that I had refused to pay-- I called---because I LOST SERVICE. I was told I would be credited that amount (By Ms. Tyree and others—see YOUR NOTES!), ($52.01) but I was not.
The charge for $192.03 (Total bill: $244.04)
(They only credited me for loss of service for 2 days- April 19-20: ANOTHER ERROR!)
I did not pay this - I called numerous times- I was assured that I do not owe any money. Ms Tyree and many others confirmed the full credit of $52.01, and the CANCELLATION!
I DID NOT HAVE ANY PHONE/TV/OR INTERNET SERVICE FROM ANYONE FROM THE PERIOD OF APR 16 TO MAY 7TH. AND ON MAY 7TH, IT WAS CABLEVISION SERVICE THAT I HAD!!
I received another bill: dated 5/7, for services for "services May 9- May 24" (I HAVE NOT HAD ANY OF YOUR SERVICES SINCE APRIL! AND THEY HAVE CONFIRMED THE CANCELLATION; IN FACT - CABLEVISION HAS BEEN INSTALLED SINCE MAY 7TH AND CABLEVISION CANNOT BE INSTALLED UNLESS VERIZON HAS BEEN CANCELLED AND REMOVED- THIS IS STANDARD PROCEDURE FOR BOTH COMPANIES BECAUSE OF YOUR RULES AND THEIR EQUIPMENT!)
This bill has some "adjustments" but shows that I owe "$167.57", and as we know this is the amount that YOUR 3 COLLECTION AGENCIES**** are continuing to harass me about.!!!
The above 2 bills are under account # ending in 216276.
Then, in August, I receive another statement, same name and address, different account number***, which states that I have a credit balance "DO NOT PAY"... "refund check to follow."
$120.42. Since, Verizon was always paid in advance, I figured that you finally figured it out and you were paying me back what I prepaid from the beginning.
I received my check shortly thereafter.
HOWEVER, WE ARE STILL BEING HARASSED FOR THE $167.57, AS YOU KNOW.
THIS IS JUST IGNORANT.
I HAVE NOT HAD SERVICE. I NEVER SHOULD HAVE BEEN BILLED.
* the “notes” in the account that all your geniuses claim that they make when they speak to you
**I am sure you have a record of my MULTIPLE emails and your MULTIPLE responses; you confirmed that I do not owe anything.
***ending in 000822
By the way, you are using 2 account numbers “now”; I have no idea why (I did mention this in my many complaints), but VERIZON and Seidenberg ignored it. I have only had one account/same address/same name. Regardless, either way, I don’t owe you anything; HOWEVER, you owe me a huge apology and a letter, NO MORE PHONE CALLS!
I WANT IT IN WRITING: THAT THIS HAS BEEN A HUGE ERROR ON YOUR PART AND THAT YOU ARE CONTACTING THE 3 COLLECTION AGENCIES, AND I WANT COPIES OF THOSE 3 (THREE) LETTERS!
**** and how ignorant are these Collection agencies:
They don’t even examine the facts!
SHAME ON YOU: North Shore, EOS/CCA, CBE Group: you are all a bunch of idiots.
And here is an UPDATE, TODAY, JAN 21, 2012 ALMOST ONE YEAR LATER, FROM WHEN I FIRST LOST SERVICE, VERIZON CALLED ME AND LEFT ME A VAGUE MESSAGE FOR ME TO CALL THEM BACK REGARDING MY BETTER BUSINESS BUREAU COMPLAINT. AGAIN, GENIUSES, I SAID I DIDN’T WANT ANYMORE PHONE CALLS BECAUSE YOU LIE. I SAID I WANTED ALL FURTHER COMMUNICATION IN WRITING! I HAVE A NOTEBOOK FULL OF VERIZON NAMES CONFIRMING THAT I DO NOT OWE YOU ANY MONEY, AND LOOK WHERE WE ARE TODAY…. 3 COLLECTION AGENCIES LATER! BUT, I DID TRY TO CALL BACK ANYWAY, AND THE NUMBER DOES NOT ACCEPT CALLS BECAUSE THIS VERIZON GENIUS, MS. JONES, AT 212 791 2317, DID NOT SET UP HER VOICE MAIL!!
OH, and by the way, OPTIMUM IS MUCH MUCH FASTER…..FIOS $UCKS.
3 stupid credit agencies blindly bill me without noticing I owe nothing: North Shore, EOS/CCA, CBE Group http://wp.me/p29BUW-3
Anonymous - Verizon H8er ID: B2416D
|01/23/12 | 13:48PM|
|call dan kasanovich at 1 508 234 2269...he is a big shot manager who only deals with fios.|
Anonymous - Verizon H8er ID: E7E21C