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This Entry is Rated:
5.5
with 2 votes!


01/30/12 | 17:42PM
Sent to collections for switching to Comcast

In October I switched from Verizon to Comcast for the Triple Play option (needed to add another cable line for my Mother in-law). Comcast canceled the verizon phone account so to be sure the change was completed I called Verizon and was told my account was indeed canceled. In December I received a statement indicating I had a credit on my account and a check would follow, I received the same statement in January (no check just the statement). On Friday my wife received a call from a collection company stating that Verizon placed us in Collections. After 1 hour and 45 minutes and being disconnected twice I find out they never sent me a bill just turned me over to collections. Then they tell me I have to correct the problem with collections. This may not be the worst story but I take pride in paying my bill on time and have a good credit rating as a result of practice I will never again patronize this company.

Pissed off - Verizon H8er ID: BC1B76



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Replies
01/30/12 | 21:04PM
From what I see and hear it sounds like Verizon uses to many different computer systems that don't talk to each other. So if you do something with someone in call center A the computer in call center B won't know anything about it.

First I'd send a letter explaining as breifly as possible what happend and what was supposed to happen including the bill with a credit owed. Then demand Verizon explain in detail why your account went into collections. I'd also check you credit rating. If Verizon knocked it down I'd threaten to sue for defamation of character.

Hopefully demanding Verizon explain in DETAIL how your account went into collections should help correct things. Then there are always the state & federal utility regulators. Or even FTC or fair trade commission since a national company is wrecking your credit score.

Keep after them, Good Luck

Anonymous - Verizon H8er ID: 69A002

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