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This Entry is Rated:
5
with 1 votes!


05/11/12 | 20:27PM
Worst Service Ever!!!

I ordered my service and it was an easy, quick, and hassle free process. FOR A DAY! I woke up the next morning to no internet service. I called and they said it was cancelled. Hmmmm. Wasn't me. So I asked them to turn it back on because it wasn't supposed to be cancelled nor did I cancel it.They finally admitted it was their mistake and would turn it back on. You would think that it is an easy process. They can turn it off in a blink of an eye so it should be just as easy to turn it back on. No way! It took me two days of fighting, yelling, and arguing just to get them to ACCELERATE my activation and not take a week to turn it on. It was the worst experience I have ever dealt with. The customer service reps were clueless and gave conflicting info every time I called, but it did end up getting turned back on a day later.

Fast forward a month. I stumbled upon the fact that I am not getting the advertised internet speeds I have been paying for. I call again knowing this was not going to be easy. I have to order it.... Really? Fine. Three days later it was supposed to be activated at the advertised speeds of 7.1 - 15mbps. Not only was it not, but my internet was not working at all. I call. I'm promised it will be back on and at the promised speeds within 6 hrs. Seven hours later my service is back on. Low and behold it is not at the speeds promised. Shocking, right? I call again. I am told that there is a problem at THEIR substation. They tell me a Tech is going out to fix it and I will receive a phone call from the Tech within 4 hrs to verify it's working properly. Five hrs later I call AGAIN..... This time I am told that the problem must be my lines in my house and a Tech has to come out. Surprisingly they won't be coming out immediately. I was just as shocked as you are. So, in two days a Tech who probably knows less than I do will show up and jiggle wires around. If I didn't need a home phone line I would not do business with this company. I am only with them because I have Directv and this is who they bundle with. If possible STAY AWAY!!!!

S. Bellino - Verizon H8er ID: 6D6A8F



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