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This Entry is Rated:
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05/16/12 | 15:11PM
Verizon, U Suck!

Verizon, U Suck!
“Is YOUR $449.95 mistake worth not having me as a customer?, which yields your company about $210 a month on average”
November of 2011 I got a new job that increased my pay considerably. As a result I treated myself to a smartphone (Droid X2). Previously I had a regular cellphone (Alias). The following month (December 2011) I purchased a smartphone for my wife (Commando). Her birthday was on 12/10 so for the majority of the 14 days Verizon says you have to return a faulty phone for a new replacement the phone was neatly tucked in a box that I wrapped in birthday paper. Seems to me the Verizon policy should be 14 days from day of activation…I’m sure I’m not the only one who buys cellphones as gifts, especially in the month of December. From December 10th to about December 14th my wife and I noticed that her new Commando smartphone would not ring after it went into keypad lock mode, even if the volume was up and the vibrate feature off. Several calls to Verizon end with us returning the NEW Commando smartphone only to receive a CERTIFIED PREOWNED Droid X3 as a replacement. The fact I bought a brand new smartphone that was faulty and Verizon replaces it with a used smartphone really ticks me off, but left with no other options I agreed to take the used smartphone. So when my wife and I received the USED Droid X3 replacement via FedEX we place her faulty Commando smartphone in the package as Verizon told us to do and sent it back. At some point in January 2012 before my 1/17 billing cycle my wife received a confirmation text message stating the faulty Commando smartphone was received by Verizon. This is where the story should end, right? Unfortunately it does not. Instead I receive a January bill stating I owe a $449.95 equipment charge. Thinking things just crossed paths in the mail, etc. I called Verizon and to my surprise they told me that they never received the smartphone we sent back. I kindly explained that we received a text from Verizon that it was received. To which the Verizon rep responded, “Yes, I see that we did send you text confirming receipt”. So I’m like “OK, then what seems to be the issue?” The call ended with me agree to pay just my bill and not the equipment charge and the Verizon rep agree to look into the equipment charge and get back to me. February 2012 comes and I receive another bill and again the $449.95 equipment charge is on the bill. I call Verizon again and again agreed to pay the bill and not the equipment charge and the Verizon rep promised to call me back about the equipment charge. This time the Verizon rep called back and left a voicemail telling me that the $449.95 equipment charge has been removed. In March I receive a bill showing I have a credit of $108.53. Then in April I receive a bill reinstating the $449.95 equipment charge. Frustrated I waited till May to call Verizon yet again. Only to have a Verizon rep inform me that they have record of me receiving two replacement smartphones and only one being return. The Verizon rep claimed that we were sent a Droid X3 and a Droid X2 as a replacement for the faulty Commando smartphone. Now I’m pissed beyond belief, and told them that there is no way in hell Verizon would send TWO replacement phones to replace ONE faulty one and that if Verizon doesn’t take the $449.95 equipment charge off my bill for good, I will terminate my contract. The Verizon rep informed me, “that is fine; it will cost you $300 to terminate the contract.” I said, “Like hell”. So my question to Verizon is, “Is YOUR $449.95 mistake worth not having me as a customer which yields your company about $210+ a month on average?”

Read more:

http://www.tkuhnblog.blogspot.com

http://consumerist.com/2012/05/verizon-wants-me-to-pay-300-etf-because-of-its-450-error.html#comments

TKuhnBlog - Verizon H8er ID: 6C14DE



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Replies
05/23/12 | 3:58AM
Yep I bet they will not budge. This is their modus operandi. Not surprising. When I worked there the phone returns place was a black hole. This was 2004. I would have to field call after call after call from business customers no less who either returned phones or I had returned the phones for them. Despite me noting in the customer's account the tracking number for the package that I, their employee had sent to them I still got calls like you had to make from good customers.

Bottom line, they suck.

Anonymous - Verizon H8er ID: 107B20


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