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This Entry is Rated:
6.5
with 2 votes!


06/20/12 | 17:32PM
The Most Annoying Thing

I am not going to go into the entire 3 month (so far)saga of trying to get an unlisted number. I have had no phone and/or internet for weeks at a time and when i do have service it is bad (static dsl out several times a day etc.)
The most annoying thing is each Verizon employee tells me the one I spoke to before them should not have said or done what they said or did. Somehow this is an excuse???? The technician closed out my repair ticket without fixing anything!!! He shouldn't have done that BUT now I have to start over from the beginning with a new repair request! Another weeK! Is the idiot who closes out unresolved repairs being fired????? How about the person who should not have told me a supervisor would call me back within 2 hours! Are they being disciplined??? Of course not! Only people who speak the truth get in trouble. I do not understand how anyone can work for Verizon and sleep at night.

Anonymous - Verizon H8er ID: C81948



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Replies
06/21/12 | 1:11AM
I sleep just fine, thank you.

Anonymous - Verizon H8er ID: 262935

06/21/12 | 20:26PM
So did Hitler, I guess.

Anonymous - Verizon H8er ID: C81948

06/22/12 | 23:15PM
Retired Verizon tech here. The outside techs are VERY VERY VERY lazy AND most can't fix a phone jack let alone a static trouble. They don't even know where to start looking for the trouble so they close it out and hope it goes away for 30 days so they don't get a repeat report against them.

Look, I worked there for over 20 years and I don't have Verizon service. Cable company is MUCH more reliable.

GOOD LUCK

Former Vz Tech retired - Verizon H8er ID: 7FE2F5

06/24/12 | 0:00AM
Closing out the ticket before it is fixed is an old Ma Bell habit. Sometimes it's the tech and other times it's the dispatcher because they/the office can get in trouble for not making sure all pending work for that day is officially dispatched.

Also the dispatchers and formen/woman would tell or ask the techs & dispatchers to "back the clock" meaning close the trouble with the clear/fixed time before the deadline/commitment time/repaired by time. They didn't care if you were still on the same job hours after the trouble was "fixed". If you wouldn't "back the clock" they would instruct the techs to call such and such a dispatcher-they already knew who and wouldn't. Sometimes they would close your actual ticket and manually create a new or second ticket as to meet the promised commitments/deadlines. They wouldn't tell you they would just play along and make it "seem" you were closing the actual ticket.

The name of the game is making sure they have it on record as meeting their commitments or promise to repair by time for the official record & regulators.

Ex vz tech is correct. It's been a contaminated culture at Verizon for DECADES. Because of internal politics, budgets, attitude, and lack of comprehensive training you are lucky to get an ambitious & qualified tech.

Best bet phone in any and all troubles with your service as it's happening even if from a cell phone. Give them their one chance then ask for supervisors, give them one last chance then you report Verizon to the state utility regulators and FCC. You also report them to local BBB so it's documented that their service stinks.

Good Luck and hopefully we all can say good riddance to Verizon one day.

Anonymous - Verizon H8er ID: 937305

06/25/12 | 17:21PM
Unfortunately, cable in my area. Verizon was actually fine until I changed my phone number, then I had two weeks DSL and no phone, then a week of phone and no DSL, now I have had both with poor quality for 2 months. Static and internet drops out at least a dozen times a day!!!

Anonymous - Verizon H8er ID: C81948

06/25/12 | 17:23PM
Meant to say cable in my area sucks too!

Anonymous - Verizon H8er ID: C81948

01/28/13 | 21:01PM
Are you sure you're retired verizon ? I think you're disgruntled Comcast employees. Loved the tiling I got from Comcast everyday. Verizon is by far the best quality picture and if you're retired verizon you are criticizing yourself.

Tom - Verizon H8er ID: 1DE02C


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