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07/02/12 | 17:16PM
Veriozn Fios - Bait & Switch

My building went to Verizon FIOS. I stupidly decided to sign up. The technician was at my apt for about 7 hours (had to take the day off work)...When he left the phone still had not been carried over. This was Friday, said it would be done by Sunday. Spent 4 hours on the phone on Sunday....still not resolved. Noticed that they did not install the DVR box I was promised. Instead installed an old no longer in existence refurbished model. When I called to get the newer model I was promised, was told I had to order it online and pay for it and install it myself. WTF???

Well today is Monday. Still waiting to resolve the phone issue.

Anonymous - Verizon H8er ID: DCD3FC



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07/03/12 | 23:45PM
Get supervisor and give them one last chance to correct. Make sure you get credit for the time not working and/or get what you ordered.

If not progress report Verizon to the local Better Business Beauru to document their incompetence & shaky practices. Then report Verizon to the state utility regulators and the FCC telling them what they promised and what they delivered.

Note that all day for a FIOS install seems the norm around here as well. I don't know wether it's union techs, untrained installation and/or office techs, poor Verizon processes and/or over sold ahead of time FIOS contracts/deals.

Good Luck

Anonymous - Verizon H8er ID: 39C9EB


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