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This Entry is Rated:
7
with 3 votes!


07/03/12 | 5:16AM
The Lies They Tell

I was a Verizon customer for two years. I had a two-year contract which was set to expire in June 2012 and was sent an email by the company to renew.

I checked out their offer and it was only $5 more than what I had been paying originally. Being fairly lazy and not wishing to deal with switching services, I accepted the offer and signed up again online.

Big mistake!

Turns out the price I was quoted -- $94.99 plus taxes and fees -- was not what I was charged. I expected a first-month bill of about $130, but instead received a bill for $156.

I called customer service and this is where my troubles really began. Two reps outright lied to me, insisting that the price I had agreed to was $115 plus taxes and fees (adding up to about $137 a month).

When I pointed out that it made no sense for me to accept a $22 increase for a service that was exactly the same, the reps had no answer for me. I even gave them my order number, which they claimed they had no record of. One representative even covertly accused me of lying. And both of them refused to accept a forward or fax of the email confirmation that I had received from Verizon when I signed up again.

I called back the next day and spoke to two reps who really did sound like they wanted to help. While speaking to one of them, he magically found the email I was referring to -- confirmation number and all!

For a brief moment, I thought, perhaps, the situation could be resolved and laziness could prevail.

But, alas, it was not to be.

The representative proceeded to inform me that the quote for 94.99 was made to me while a $20 discount currently existed on my account, and that when the discount expired ten days after the offer was given to me, the price jumped $20.

Funny thing is -- I was never told about this disappearing discount, nor was I told that the offer of 94.99 was contingent on this ephemeral discount. Had I known the price of 94.99 was valid for only ten days, I would never haved signed back up.

I'm lazy, but I'm not stupid.

What irks me even more is that there wasn't even an asterisk next to the quoted price. Nothing to indicate that the price could even change.

This was a classic bait-and-switch: promise one thing, get people to sign a contract, and then switch the terms in such a way that people without a cadre of lawyers can do nothing about it.

I'm angry at Verizon because of the persistent lies they told me and the way I was treated by their reps who were doing the bidding of the Evil Empire they work for. I honestly have no idea how this company stays in business.

I haved filed a complaint with the Better Business Bureau and I intend to file a complaint with the state attorney general.

Thank God for cable.

JAE - Verizon H8er ID: 34BCE8



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Replies
07/03/12 | 23:50PM
If they don't have a signed contract from you I would make them produce a recording of the call they warned you that might be recorded for training purposes. Big thing make Verizon proove it.

Ask for supervisors and/or send an old fashioned registered letter explaining the situation as briefly but thoroughly as possible. Report the to the Better Business Bureau to document there unethical practices. Also report to FCC and state utility regulator along with the Consumer Protection Bureau or FTC again to document their unethical business practices.

Good Luck

Anonymous - Verizon H8er ID: B486B2


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