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This Entry is Rated:
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07/03/12 | 9:49AM
no account? wait what??

So I have been a Verizon Fios customer for several years now. I've taken my Fios with me on two separate moves, and never had a problem until recently.

I called Verizon to schedule a disconnect of my service because I was moving somewhere that already had fios with someone else's account. Less then a week later, I called back and cancelled my cancellation request. I was told then, that there was NO RECORD of a disconnection pending. Ok, weird, but whatever.

So I wake up about a week later to discover my internet is down. I called tech support, and the guy had me go through the usual BS of unplug, plug in, reset etc etc. After about 45 minutes he decides to have a new router sent out, and at the end of the call, he's promising it will be delivered the next day.

Great! But no dice. 5pm comes and goes, and nothing. So I called up Verizon to find out what's going on. Only this time, they can't find my account. Transferred to another department, and now my account is there but someone elses name is on it... Transferred again, and no record of my ever having had a Verizon account....

I was really upset by this point. The next person informed me that they had my account, but it had been disconnected due to non-payment. I pay every month! Suddenly, she's saying that my name was entered wrong on the account, that the account was crossed with my neighbours account.. that I called to disconnect it the day before (the day I called and got a new router)..

Mayhem! So this woman then tells me she can't just turn my account back on.. That I have to set up a new account. That I have to wait for the techs to come install the new service. That I have to sign up for automatic payments or set up a phone line. Oh, and she can't give me my speed and price I had before...

Almost ready to go back to Comcast here.. and they sent a 31$ bill I paid to collections despite my showing them the receipt!

Anonymous - Verizon H8er ID: 0856BA

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07/04/12 | 0:02AM
Get written proof from Verizon. Or give you written proof ie reciepts, checks etc to show you paid in regards to the months in question. Make them produce in writing your alleged misdeed of not paying bills. Make them show a name, phone number, address and features along with a list or record transactions dating back a year. You want enough to physically show it was a mistake.

Give a supervisor one last chance to correct the problem under threat of going to the state utility regulators, FCC AND the BBB. Also threaten and/or inform The FTC to document Verizons business practices.

Besides being confused and inept it sounds like a rep is trying to cover their butt and/or get credit for a new install or using a cannon to kill an ant. It's Verizon's problem to fix, not yours to live with.

Good Luck

Anonymous - Verizon H8er ID: 29C237

07/04/12 | 0:03AM
Correction; or you give them proof

Anonymous - Verizon H8er ID: 29C237

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andreaix1 - Verizon H8er ID: 191071

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