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This Entry is Rated:
7
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07/03/12 | 19:35PM
Friday Verizon Fios Came

...it is Tuesday, still waiting for the phones to be fixed...They can't fix them because they sent the wrong DVR so I had to order the correct one. They will not fix the phones until I receive the DVR. WTF do they not know that the DVR has nothing to do with the phone lines?

Anonymous - Verizon H8er ID: 30157C



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Replies
07/03/12 | 23:54PM
Even if had something to do with bandwidth voice or phone line should be set or assigned differently. What if you wanted a DVR after the fact. Sounds like procrastination and excuses OR they might have closed the original install ticket or service order to get credit and had to generate a new ticket for the DVR, still Verizon's administrative maze to navigate.

Make sure get credit for the days without service. Ask for supervisors and/or start reporting to telco AND business regulators.

Good Luck

Anonymous - Verizon H8er ID: 6B769B

07/10/12 | 2:43AM
Part of the concern here is that Verizon's FIOS customer service and repairs line is 3rd party. (Thankfully, during the day, it's still on US soil usually.)

1: Demand to speak with a supervisor; it is their job to comply. Their calls are recorded, and if they refuse, it is their job on the line for doing so.

2: You're absolutely correct that the DVR does NOT, in any form, affect a service date for the repair. It may cause irregularities in their records, but they have ways around this.

3: Inform them that you want to be credited for your outage, as mentioned above. They will comply if you tell them, straightforward, that you expect it.

Former VZ 3rd Party Employee - Verizon H8er ID: D7E186


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