|Unfortunately, short of demanding that they hire more people for the phones -- which usually only gets as far as people that agree with you, and not to anyone that has authority to make those decisions -- there isn't much.|
If it helps any, this type of issue is true across the board these days. Companies are either refusing to hire enough employees to meet call flow, offering voluntary time-off (or, sometimes, mandatory!) to keep their cost low, or shipping jobs overseas where you'll be answered by someone who can't understand you (and who you can't understand either).
Former VZ 3rd Party Employee - Verizon H8er ID: ADFC5F