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This Entry is Rated:
6
with 3 votes!


07/09/12 | 15:25PM
Just horrible...what can we do?

I am currently on hold for Verizon. It's been 51 minutes and counting!

How is it possible for a business to function this way.

What can we do as consumers?

Anonymous - Verizon H8er ID: 29CEBE



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Replies
07/10/12 | 2:46AM
Unfortunately, short of demanding that they hire more people for the phones -- which usually only gets as far as people that agree with you, and not to anyone that has authority to make those decisions -- there isn't much.

If it helps any, this type of issue is true across the board these days. Companies are either refusing to hire enough employees to meet call flow, offering voluntary time-off (or, sometimes, mandatory!) to keep their cost low, or shipping jobs overseas where you'll be answered by someone who can't understand you (and who you can't understand either).

Former VZ 3rd Party Employee - Verizon H8er ID: ADFC5F

07/10/12 | 15:55PM
So much for downsizing/restructuring. In the same breath they said they wanted to improve customer service.

http://www.bloomberg.com/news/2012-03-08/verizon-wireless-to-shut-three-u-s-call-centers-affecting-3-175-workers.html

But service and/or business is so good the executive are being rewarded for their efforts. The employees and customers get lost in the shuffle.

http://thinkprogress.org/economy/2012/06/04/494469/verizon-layoff-ceo-pay/?mobile=nc

Anonymous - Verizon H8er ID: AB2656

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BryceFem - Verizon H8er ID: 6526A9


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