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This Entry is Rated:
9
with 2 votes!


08/03/12 | 20:09PM
Unauthorized charges....

I have been with Verizon for 15 years and even that doesnt matter when it comes to them stealing from you as a customer. We have four phones on this account with unlimited calls and texting on all.
In June I noticed that I had been getting billed $5.99/mo + $1.99/mo for a data plan on basic flip phone my son had gotten when his contract had expired and his phone not functioning well. When I caled Verizon I had to speak to a manager (Jesus)before I could make anyone understand that this was done intentional at the worst, mistakenly at the best and needed to be corrected and credited back to me. Jesus credit $29.99 not the $143.76 that was stolen bit by bit each month.
Then in June, I traveld to the Bahamas with a church group and called Verizon before leaving and requested that roaming be blocked and therefore not allowing the phone to incur additional charges as not everyone knew I was out of the country. I got my bill today and saw that I have been charged $149.25 for calls/messages that came thru while I was traveling. The mgr Andrew could not understand that the effort I went to insure that this would not happen, was all for nothing, since Verizon again used all that is available to them to bill my account $149.25 for calls that were to be Roaming prevented per my request before leaving the US.

Straight Talk Bound! - Verizon H8er ID: 379B98



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