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08/15/12 | 17:46PM
Outright lying about new payment plan.

My husband just got talked into a new Apple I phone.
We had 3 phones with 1400 minutes. He wanted one shut off and to go down to 700 minute plan. They did not shut off the third phone, our minutes are still at 1400 and our payment is going up about $60.00 per month. He was told with the changes that the payment would still be about the same as our old payment. He was directly lied to about what we are going to have to pay, and never got anything in writing about the changes and new plan. Nothing in writing, what a scam.

Debbie - Verizon H8er ID: BD6121



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Replies
08/28/12 | 17:59PM
Verizon Wireless employee lying, noooooo.....

Verizon Wireless employees are psuedo used car lot salesman at this point. There might be metrics to meet but thats between the employee and employer and should not involve the customer in any fashion.

Anonymous - Verizon H8er ID: 393771


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