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This Entry is Rated:
8
with 2 votes!


08/22/12 | 14:18PM
Bad Management

I worked an internship within the last year at Verizon corporate headquarters in Basking Ridge, NJ. I interacted with all levels of employees from IT technicians to middle and executive management responsible for the wireless enterprise and consumer side of the company's operations. The company is in a state of flux and apparently the wireless side of the company is launching a coup to take over the company which has resulted in a totally dis-functional company. The wireless personnel are not knowledgeable about the other aspects of the business and they are taking it down quickly – intentionally or by sheer ignorance. Operations are significantly understaffed after numerous layoff's and the remaining employees are disgruntled, depressed, suspicious, lacking confidence and just waiting to hear they will be laid off. The executives are malicious, egotistical, sneaky, and seem to believe they are superior to the non-wireless side of the company. In my opinion, I don’t know how they could provide any level of support or service with the drama that is occurring there.

I am happy that I did intern at Verizon to have experience the unethical behaviors and ignorance that can occur and how it impacts a company’s products, services and employees

Anonymous - Verizon H8er ID: 5BC1AB



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Replies
08/22/12 | 14:51PM
The wireless side has been floating the idea of taking over Verizon since the new millenium. Vodafone was leaking they might bid for Verizon(the entire company) to get the wireless side. Verizon and Vodafone had a battle over technology. I think Verizon wanted to use more landline tech like cdma and Vodafone was pushing ahead with 3g tech since that's what Europe was doing.The Vodafone ceo was an arrogant Brit.

Getting out of landline including fiber is nothing new of late either. They would loose income and would have to rent or pay landline connections but they dump all the expense of maintaining and deploying a network(coverage)

The reason wireless doesn't seem to know the landline side even though alot of the switching if nothing else should be similar is that after divestiture in 1984 the UNION and many cry baby bell execs didn't want anything to do with wireless fearing they might have to compete with a wireless employee for a job oneday. By the 1990s Nynex and Bell Atlantic were basically independent/void of old ma bell employees. They cut their own niche

Anonymous - Verizon H8er ID: 7C3E37

08/23/12 | 23:51PM
Your explaination of your intership was just about perfect. I recently read my VZ VP's resume online from LinkedIn . One of his accomplishments is the reduction of headcount in his department by 600 employees. Wow, 600 in a soup line, on welfare, jobless in this economy.???

Anonymous - Verizon H8er ID: D6B6EC

08/24/12 | 16:17PM
Verizon executives are corporate executives, not the executives of a utility. Corporate thinking is all about costs. You work for Verizon you work for a corporation, not a utility out to serve the public with a near unlimited budget. It's been like this since divestiture. The big difference now is that the legacy/old ma bell executive mindset is gone. It's a corporation out to make money.

Anonymous - Verizon H8er ID: 7C3E37

08/24/12 | 20:21PM
My input was in response to the customer's perspective on Verizon - the list of issues that are on this site and many other sites as posted by those customers. The executives did focus on the companies stock price as all corporate executives need to do, but the main way they drive the numbers is through layoff's of employees - without regard to the potential and real detriment of the customer. It is evident through the stories on this site and others, that executives need to look at other ways to accomplish their financial goals. This management approach can result in short term stockholder satisfaction but if the customer is not happy the outlook is not good.

Anonymous - Verizon H8er ID: 5BC1AB

08/25/12 | 16:16PM
If there are penis heads and female dogs for management it will gush, not trickle down to the front line employee. Even if it's financial pressure on the employee it will spread.

I want to know where or how the management has trained many of their wireless store employees. I was screamed at by a VZW store employee for not taking such a 'great deal'. Needless to say I didn't renew my years long contract with VZW. Was the employee desperate for commission or quota? Either way you do not treat your customers that way. And tried to make it clear I wasn't looking at new phones or contracts, had a question on existing phone and service. The store experience tops off a decade of service issues with wireless and landline.

But management's attitude is still that of a monopoly as in where are you going to go. They don't get customer service, they don't know how to provide it let alone competently deliver technical service.

Anonymous - Verizon H8er ID: 7C3E37

08/26/12 | 13:57PM
Our shopping mall has Verizon kiosks staffed with young men. They are too busy "eye oogling" the female shoppers derrieres and bust sizes. That is the highest level of technical service available to explain Verizon products. The simplest calling plan options are placed at the bottom of the list. The young women salespersons are pondering the next "A listers" baby bump.
No wonder they cannot provide meaningful service.

Anonymous - Verizon H8er ID: D6B6EC

08/26/12 | 14:34PM
Alot of kiosks for many companies are not core or regular company employees. Shows how much they think of the customer throwing under trained & under supervised contractors at you.

My problem with VZW besides service quality was in an actual Verizon store with what I assume are regular VZW employees. Others stores are in the area are under staffed and don't pay attention to the customers that will have to wait an hour to be serviced then it's like a doctors visit unless you wrote down questions it's NEXT.

Anonymous - Verizon H8er ID: 7C3E37


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