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This Entry is Rated:
8
with 2 votes!


03/06/13 | 18:17PM
No way to report a downed Wire

The worst, worst, worst, customer service experience of my life.

I am trying to stop children from playing with a downed wire fallen from a telephone pole. I know it is a Verizon cable (it goes to the Verizon box in my basement).

No way to get a human being on the phone, multiple rude customer service reps, multiple transfers to wrong departments.

Unbelievable really.

VerizonSUX - Verizon H8er ID: B9EB40



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Replies
03/07/13 | 4:28AM
Report to PUC or State corp. commission. report it as a safety concern.

Anonymous - Verizon H8er ID: BB6B19

03/08/13 | 2:44AM
I would take a couple of pictures of the wire send to the state utility regulators. Show the wire leading up to Verizon facilities and/or terminals. If you are really scared it's dangerous call the police and see if they can comeout and evaluate the situation ie is it a road or pedestrian hazard.

Verizon's system really isn't set up for phone numbers not in trouble. If you give your phone number they'll test it and see it's ok and write the report off as trouble disappeared. It's in Verizon'(not the public's)best interest to have no pending trouble reports awaiting repair.

Anonymous - Verizon H8er ID: 280635

03/08/13 | 13:13PM
Call the police or fire departments. They sometimes have a direct number for them to call to have the wire removed.

Former Vz manager and tech - Verizon H8er ID: 9EEEF0

06/19/13 | 17:51PM
A tree pull ors of the house and it was hanging across the road. I called reported it and 5 years later it was still hanging across the road. I had cancelled service wih them. Hubs ended up pulling it totally free from the house and te wirig it around the electric pole across the street.

Anonymous - Verizon H8er ID: 6F7196


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