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This Entry is Rated:
8
with 1 votes!


08/31/12 | 11:32AM
looking for ways to steal money from people

I hate verizon! I was about to go over my txting limit and they sent me a txt saying I need to upgrade my plan to avoid over charges. SO I upgraded to unlimited txt msgs. When I upgraded I took a screen shot of verizon website saying that the upgrade to unlimited txts was back dated. I got my bill and was charged for unlimited txt msgs and $50+ for overage txt msgs! I called customer service and they said I would have to pay for the unlimited txt msgs that month and pay the 50+ overage because my plan was NOT back dated for that billing cycle. I argued with the customer service guy for a while and I finally got so annoyed I hung up on him. In the past the only way I could get help from a verizon rep. was if I was talking to black lady. Therefore I decided to call and hang up until I got a black lady on the phone. A few hangs-ups later I get a black lady on the phone!!!!! She brings up my account before I say anything she says that I am right the upgrade to unlimited txts msgs was suppose to be back dated! She happily took the crazy charges off for the txts msgs!

AND NOW!!!

verizon is doing it AGAIN!

I upgraded my phone again!! My boyfriend is on a different phone service that is why I keep updating my phone plan and also I get charged minutes for when I hang my phone up and it sometimes will not hang up and stay on the line for 10+ minutes! I upgraded my plan but when I got my bill it added 79.99(billed in advance) HOLD UP!! seriously? you expect me to pay this crazy amount extra and believe I will not get billed the same charge next month?! I refused to pay my bill that month. Next bill I got I compared bills for 2 months they were expecting me to pay 79.99 for 2 yes TWO months of service! I havent called about this yet but I am going complain and see if there is a way to get out of my contract for cheap or even free! This is crazy that can screw you out of so much money!

Lnz - Verizon H8er ID: 24B008



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