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This Entry is Rated:
10
with 60 votes!


09/28/06 | 15:34PM
and more from former landline employee

Sorry, this line in the previous post was supposed to read
"I was initially hired by VZ to take inbound calls and sell DSL and DTV."

I also wanted to add that VZ's training was 4 months and has very little to do with the reality of the actual job. They do not have training scenarios for inputting DSL and DTV so when we hit the floor we mess up the orders on the real systems. Also, in NJ, any data entry is done by inputting code which was not revealed to me when I was hired. They used leagcy based systems. In other words, if I sold you a Freedom Essentials phone package, I would have to type this at the same time as I was talking to you and selling you stuff:
I 1frrie=pgo8f
I &rie=pgo8fttrndfesxmbb1xe5e
I pgo8f
I aywnwtcidc
I 9pzgu
I onebgnicp
Can you imagine memorizing that gibberish in addition to 25 other programs? And then entering DSL and DTV and One Bill on 3 other systems? It is all about sales there. My coworkers were used cars salesmen. In the call center they were allowed to eat at their desks and throw a football around. Very unprofessional.

- Verizon H8er ID: 0E0BE0



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Replies
05/01/08 | 17:08PM
omigod. exactly. i left a good job in a educational call ctr and flipped out when i had to memorize those legacy codes. i left after 5 mos because i had stress induced chest pains and had to go to the ER

- Verizon H8er ID: 389EBB

08/12/08 | 3:19AM
Whatever happened to caring about the employee? Did you ever think that the unwillingness to work was because we are unappreciated by management? I have worked in a call center for well over 10 years and you wouldn't believe how horribly we are treated. Both from the customer and the managers. You never know your work schedule more than 3 weeks in advance and you can never plan anything a month in advance. So, you go through life scheduling, rescheduling, canceling, and missing appointments, holidays, children's games, shows. There is also the unplanned:"needs of the business" overtime to account for. Never mind that you must pick up your children or even make that after work appointment. The managers calculate your every minute, your every word. They, in fact are people who have never had to take call after irate call after call ,,,but they judge and and threaten your livelihood with suspensions regularly, just because someone didn't like the tone of your voice. Never mind that you've had that tone for 50 of your 60 years. Respect is nil- you are called out of the bathroom over the PA system to "make your position ready".. You have no time to cough, sneeze, drink or ever finish a sentence with your coworker for they too are taking calls and are NEVER on the same 15 min break or lunch schedule as you. Unlike the Phillipines or India; there are no lounges, massages, ping pong tables, cafeteria, yoga infused resting areas. Noone is interested in relieving your stress. Instead you will find, poor working conditions, filth and debris everywhere, filth in the kitchen areas, as well as old, slow, computers overladen with software that lenghtens your access time to over 9 systems that must be viewed in order to give a half way decent answer to an irate customer that your company has f'd over. How about labeling entire areas as "cable failure" when in fact we are the ones that brought the city down while we install fios? Earphones aren't even availble, nor are cleaning supplies for the endless times that you must change desk positions for working computers or telephones or team manager changes that occur almost every 3 weeks due to manager's whimsy. These are indeed the modern day sweat shops and I know them because my mom worked in one. This is Verizon.

- Verizon H8er ID: 91B9DF

09/10/08 | 5:37AM
I don't feel 'bad' for the employees. they choose to work there. I can understand why the employees get yelled at everyday, because when you call Verizon you get a person who doesn't help you, but rather transfers you to another person (who doesn't help you) who transfers you to someone else(who doesn't help you)... what do you think the customer who's been on hold for 3 hours with no resolution in sight will be like??

and please please let's not even talk about the Indian people who can't speak a lick of friggin English and are at TECH SUPPORT of ALL PLACES where communication is ESSENTIAL!!! genius Einstein!!!

- Verizon H8er ID: 433F09

09/03/10 | 4:43AM
"I don't feel 'bad' for the employees. they choose to work there. I can understand why the employees get yelled at everyday, because when you call Verizon you get a person who doesn't help you, but rather transfers you to another person (who doesn't help you) who transfers you to someone else(who doesn't help you)... what do you think the customer who's been on hold for 3 hours with no resolution in sight will be like?? "

Here is a hint from a CSR, your types never get help, it's the whiff of stupidity encased in arrogance we hate. You don't care about me - I don't care about you- unless your nice.

Again nice is a tip. I fix or credit problems everyday. Every time I do it goes against me and my pay. I have credited many customer created problems and many Verizon problems, all is the same...against my pay--the only tip is tact and politness.

You want something -learn this rule or suffer what YOU chose. See how this attitude gets you a three hour hold? Besides who is stupid enough to hold for three hours and in fact it could never be done, by a CSR. Every second is money and a three hour hold would cause attention even in Verizon.

Anonymous - Verizon H8er ID: 0D06DC

12/30/10 | 3:01AM
http://verizarape.com/view.php?fccmsg=%27y%27&id=10644

contact your local-, state-, and national representatives and DEMAND a change in law

anyone who speaks on behalf of a company issuing promises of this happening or that not happening again OUGHT BE BINDING as it is for "agents of a company". Further this law will require any agreements made by phone reps generate a PAPER letter to you (including all deals, abrogations, concessions, refunds, upgrades, on site service, etc)


HELP STOP THE "SAY ONE THING RAPE YOU LATER" policy of verizon and similar entities


do your part to STOP RAPE TODAY



call, email, and MOST importantly send PAPER letters

Verizon fios over moca RAPES SIP and RTP - Verizon H8er ID: 21C444

12/30/10 | 3:01AM
I RECORD all conversations with verzion AND follow up EVERY conversation with a paper letter summarizing promised actions.

I like to give notice that I too am recording the call during their announcement of call recording.


With a follow up letter for every converstation and a recording of every conversation I have it locked down tight. Now I even record conversations with field managers or agents without their consent to cover all my bases.

With ViaTalk prefixing the verizon contact number with *99 automatically records the call

so for fios "service"

*99 1888 553 1555


If you don't subscribve to viatalk, a voip (internet phone) service, you can record calls free with a headset, a SIP client (software) capable of recording, and place your call through a free toll free SIP gateway

Small claims court grants some leeway with recorded conversations and does not look kindly on liars.

:)

Verizon fios over moca RAPES SIP and RTP - Verizon H8er ID: 21C444

03/28/14 | 15:13PM
Money money money.

The only thing that ANY company REALLY cares about is not the customer, but what the customer has in their pocket. Is it evil? Companies and corporations are benign and faceless. Think about Verizon as a vacuum cleaner and their customers like dust bunnies. A vacuum doesn't care about the dust it's sucking up so why should Verizon care if they're screwing you over if you keep giving them money?

Not me. I'm done with them and their garbage service. Yes, they have the biggest and best network but they know it and they are exploiting it.

This analogy is perfect btw because Verizon sucks.

Anonymous - Verizon H8er ID: EB0976


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