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This Entry is Rated:
with 331 votes!

02/28/06 | 1:51AM
"pass the buck" customer service

I have been a Verizon customer for quite a few years now. In November I signed up for their DSL package. I should have started to worry when I got duplicate modem shipments and my dsl activation was delayed four separate times but I let it slide. Everything was fine until about 1 1/2 months ago when my voice mail when out and then the dsl, after three weeks and 12 phone calls later to pathetic "pass the buck" customer service reps nothing was resolved. I finally decided to switch my service. The day my new service was to be installed I called Verizon to confirm that my phone number had been ported, since everything they do seems to be ass backwards. I spoke with two representatives from two different departments who both told me my number was never ported. I then called my new carrier to find out what was going on. The new carrier then informed me that the number had been ported over four days earlier and they had a confirmation number from Verizon. They put me on hold and contacted Verizon themselves to find out what was going on. The representative came back and told me that at first they were also told that the number was not ported, however, after further checking the Verizon rep said that it was, when the new carrier rep asked why I was told by two different reps at Verizon that my number wasn't ported the only answer the Verizon rep could give was "Oh well, they must have lied." The new carrier rep could not believe it and neither could I. I never thought I would leave Verizon but I am glad I did, not only am I saving money but the phone service is much better. They really should get their act together with all the competition they have these days!

- Verizon H8er ID: 1C7FF0

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