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10/02/12 | 1:17AM
Liars!

So, I was stupid enough to buy a bundle with DirecTV to try and save some money. DirecTV has been great, Verizon, a nightmare. When I got my equipment none of it worked, after calling customer service and being ping ponged b/w phone and internet service for OVER 2 hours, they finally told me if I wanted them to send someone out, they'd charge me $93/half hour. So, I decided to look for an outside contractor. He was able to set up the phone, but still no internet. So when my bill came, I called to complain that I was charged for internet. They tell me they are going to charge off the internet cost, and hook me up with a phone tech support rep, after another 1/2 hr of bs, I hung up. Today I get a call telling me they are reversing the credit, because they have no history that I've called to complain about service. My boyfriend, mother and neighbor were here the day of the 2 hr+ phone call, Verizon is claiming I've never complained about service. So, I called today to cancel the "service", and was told I'd be charged $200. This is the worst company I've ever dealt with, and they must have some serious lobby power that the govt hasn't shut them down. I'm so upset, I don't know where I'm going to come up with the money to pay for cancelling the service I never received in the first place! I hate Verizon!

Anonymous - Verizon H8er ID: C771AD



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Replies
10/04/12 | 4:59AM
most of the time you have 30 days to cancel dsl or fios internet so did you go over the 3odays most people leave the equip in the box and dont send it back or cancel the service also if your having problems with set up you need to ask for tier 2 tech support they should be able to send some one out most times if you threaten to cancel they could send a tech out a no charge most important to cancel within the time frame because you are pretty much stuck at that point hopes this help we need to be smart consumers especially dealing with verizon

Anonymous - Verizon H8er ID: 6D6205

10/28/12 | 11:51AM
File a complaint with the Better Business Bureau (BBB)

Anonymous - Verizon H8er ID: E30583


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