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This Entry is Rated:
with 4 votes!

05/06/07 | 6:24AM
The ISDN Billing Horror Story

I had Verizon ISDN service in 2001. A payment for $739.77 that I paid in December, 2001 was returned for insufficient funds. I was out of work at the time. I paid the account in full in 2003.

Then, in April 2005 I was trying to refinance my mortgage and the credit reports were showing that I still owed Verizon $739.77. I was unable to track down the payment I had made in 2003 so to expedite my refinancing I paid the $739.77 again using "bank by phone".

In March 2007 I tried to add Verizon FiOS TV and was told that I couldn't because I still owed Verizon $739.77. This time I was able to track down my bank statement showing the debit and also a letter from a Verizon representative stating that the account was paid in full. (I had asked for this letter to attach to my mortgage paperwork to cover the collection notice on my credit report.)

So, I faxed the letter and my bank statement to the Verizon Claims Department. (They're the people that you can't talk to and who only accept faxes.) When I didn't hear from Verizon for a few weeks I called to try to find out what was happening and was told that it was being reviewed and I should hear something within a week. After a couple more weeks I was told by a phone rep that they would put a notation in my file to have someone call me within 48 hours. Never happened.

Finally, I got a letter in the mail stating that my payment of $739.77 on 12/27/01 was returned. (Duh!) They simply ignored the evidence I sent. Within a day I started getting nasty calls from KCA Financial Services. "Your check bounced. You ought to be ashamed of yourself, you deadbeat!... That's your story, but the facts are the facts...."

I called Verizon yet again (how many times has it been over the years?). After getting nowhere with the phone rep, I told him that I needed to talk to his supervisor. Instead he simply connected me with KCA Financial Services.

I sent KCA Financial Services a fax of the letter and bank statement. Their attack dog said that the check had bounced, but it apparently took a while to post so my evidence didn't prove anything. (There was no check. It was an instant debit and I verified with my bank that it was paid.)

This has been just a brief summary of the ordeal. It still isn't over. I know that even if I paid it for the third time, it would still not register against the original ISDN bill.

- Verizon H8er ID: 915FA3

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