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This Entry is Rated:
9.8
with 345 votes!


02/28/06 | 1:54AM
Won't honor warrenty

Monday July 25, 2005 I opened my phone and it fell apart in my hands. (I have a witness...not related to me) I called Verizon to remedy the situation and they told me to go the Verizon store in Reston VA, since I still had warrenty time on my phone. Unfortunately, I was told by the manager at the store that he couldn't honor the warrenty cuz the phone was broken, voiding the warrenty. I was stunned. Why would a person need a warrenty if the phone wasn't broken to begin with. This is the catch 22 they use to get you to buy a new phone for $220.00 whne you still have a warrenty on the phone you already bought. The store manager told me to call verizon back and see what they could do. After 3 hours and 3 supervisors they told there was nothing they could or would do to honor the warrenty. I told them they would lose a customer and the 3 tier supervisor said "you gotta do what you gotta do". VERIZON SUCKS!!!!!!!

- Verizon H8er ID: DF2EC9



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Replies
09/09/08 | 7:50AM
Somehow... after buying a new phone, and to say you got it at a store, that would mean a rep would have had to open the box, take the phone out and put the battery on, and activate it for you. Therefore, you would know if the phone was broken or not. If you ordered it and it was shipped to you... I know for a fact customer care would ask you to ship it back so they can send another one out due to shipping damage.

Some how we're not getting all the details...

- Verizon H8er ID: E5D649


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