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This Entry is Rated:
7.7
with 3 votes!


09/05/07 | 0:36AM
No Installation Fee on DSL - surprise surprise!

So pissed with Verizon! A few weeks ago, I signed up for a DSL account. The guy who took my order told me that I won’t be charged an installation fee. I even checked the order confirmation that I got through email and it did not say anything about this fee. I also called them several times to confirm that there won’t be any fee. I told them that there was already a disconnected line at the apartment and it was basically a switching-on kind of thing. The guy assured me that he already took care of the fee and I won’t get any.

But guess what I got in the mail today? Yes, a bill from this company with an onsite installation fee of $199! Fucking pigs! I called several times today and spoke to different “supervisors” but they all told me, “Sorry for the inconvenience, but we can’t do anything”.

One of the supervisors, Mr. Vencer, even told me that if I’m not happy with the account then I should just cancel the account! What an asshole!

Another supervisor, Mrs. Conn also insisted that I should pay the fee because a technician came in my apartment. First of all, the technician didn’t do anything because I don’t need any inside wiring! Second, I should have been informed of any fees so I can choose whether to proceed with the order or not.

- Verizon H8er ID: F41EDA



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