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This Entry is Rated:
8.8
with 6 votes!


10/02/07 | 19:27PM
scammed by verizon

I was a Verizon Wireless customer. My contract had expired but I called to verify. The rep confirmed it had and offered to have me speak with another person to see if they could convince me to stay with Verizon. I figured, why not? It wouldn't hurt to hear what they had to say. I was ready to go to Sprint, but was in no hurry and was curious if Verizon could match them.

The second rep looked over my bill and said "we could lower your bill here and there" and I said sure - after all I didn't need the data service any more - AS LONG AS I DIDN'T GET A NEW CONTRACT. I was very clear about that: NO NEW CONTRACT.

We ended the call with him saying he'd send me an offer via email, and I would use it to decide if I wanted to renew my contract with Verizon.

AT NO TIME DID I AGREE TO A NEW CONTRACT. I WAS VERY CLEAR I DID NOT WANT A NEW CONTRACT. I HAD BEEN INTENDING TO SWITCH AT THE TIME OF THE CALL AND NO WAY WOULD HAVE I AGREED TO A NEW CONTRACT.

You can guess where this is all going.

I finally signed up with Sprint, and cancelled my Verizon account. A week later I got an email from Verizon: a contract cancellation bill for $169.

I called Verizon and nearly got into a screaming match with them. Apparently because I had agreed to getting my bill reduced, I had agreed to a new contract! They said that sent a letter confirming that.

Here's where I feel totally screwed: I DID NOT WANT A NEW CONTRACT. I was completely clear about this. No matter what letter was sent to me (which I never read, since I KNEW I hadn't agreed to a new contract), what I "implicitly" agreed to by accepting a lower cost - NONE of that matters at all because I DID NOT AGREE TO A NEW CONTRACT. To simply sign me up for a couple more years WITHOUT MY EXPLICIT PERMISSION is completely wrong.

Having the rep tell me that I HAD agreed to a contract when there is absolutely no uncertainty I DID NOT is utterly insulting. She even told me that I "must have agreed to a new contract" because I ended up with one.

The bill went through before I could decide what to do. I'm sure Verizon doesn't give a shit since they got theirs, the rep who signed me up got his commission for screwing me and the final rep didn't have to take me seriously.

But even now, a few weeks later, I am seriously considering making a vividly lettered posterboad with the words "Verizon screwed me" and standing with it in front of the biggest Verizon store I can find in San Francisco.

If a Verizon rep wants to reach me to discuss a refund (I can always dream, ha ha) they can email me at:

verizon (at=sign) curl [one dot] net

- Verizon H8er ID: 5F3101



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