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This Entry is Rated:
9.7
with 327 votes!


02/28/06 | 1:58AM
DELAYED BILLING

Verizon has failed me. After 10 years as a loyal customer, I was billed for delayed minutes at the peak air-time rate. Calls to customer service varied extremly; many were extremely RUDE. No two reps had the same explaination; some of the reps confused themselves trying to give illogical explainations. Verizon has added calls (and charges) to my current bill that were made during previous billing cycles. They call it DELAYED BILLING. I call it ineptness and a very bad business practice. I don't believe that Verizon's computers are unable to record my minutes in a timely manner AND they expect me to pay for the problems in their billing department. The customer service reps are so focus on new business that their solution is to 1. buy more minutes (of course, this requires a new contract), and 2. purchase new equipment (more money)!!!! SELL. SELL, SELL. Some solution: lock me in to more months of over-charges and poor service!!!!

- Verizon H8er ID: 3DAD99



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Replies
01/17/09 | 2:42AM
I worked there.

Yes the delayed billing thing really is a scam. I think this practice is class action suit worthy. There is no way that other companies can get the billing straight but Verizon has this delayed billing problem.

It is simply a scam and you have to pay the overages.

- Verizon H8er ID: DCF651


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