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11/15/12 | 17:35PM
ETF - I'll just bend over

My contract was up in April of 2013, and I purchased an iphone from Verizon. I returned the phone and decided to go with another carrier and the final bill and fees from Verizon added up to $418. The contract was extended to go with a phone I had never opened. When I called customer service I was told that the phone was not showing up as being returned so that's why the final bill was so high. They assured me they would look into it and when they sorted it out and found the returned phone they would credit me the cost of the phone ($298ish). Fine $200 fee I can live with. When I called back to check on things, they let me know that they went ahead and credited me, but applied to ETF for a two year contract (that was extended when I purchased the iphone that was returned and never activated). Convenient huh? We'll lower your final bill, but we'll also tack on fees, so go ahead and pay your final bill. FU Verizon.

Anonymous - Verizon H8er ID: 2A41E8

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