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This Entry is Rated:
with 3 votes!

01/03/08 | 17:47PM
Customer Disservice

Summary below:
> Cancelled landline service in October
>Final bill in November - They owe me $20.00! Check to follow
>January - Still no check, called for follow up: 1. Transferred, transferred, disconnected
2. Transferred, transferred, hung up
3. E-mail - Submitted inquiry through muddled FAQ area. Received response that they would forward message and get back to me within 24 hrs.
4. Sent second e-mail
5. Sent 3rd e-mail
6. Live Chat today is below:

V: Thank you for choosing Verizon's chat service. I will be happy to help you today. To protect the privacy of your account, please provide me with your Verizon account number.
M: Hello, I have been desperately trying to get a status on my final bill. There is an $20.00 balance, and Verizon states that they will be sending a check. I have yet to receive it. The phone number is...THIS IS MY 4TH ATTEMPT TO RESOLVE THIS. The last e-mail told me to log into the system for an answer, but I cannot due to the error message "We are unable to process your request at this time.
We apologize for any inconvenience. Please try again later."
V: To protect the privacy of your account, please provide me with your Verizon account number.
M: ENOUGH!! Use my telephone number!! I did not need to use an account number any other time as my number is sufficient!
V: Do you know the amount (to the nearest dollar) of your last payment?
M: Gave amount
V: I do apologize, but I am unable to assist you. One moment please while I transfer you.
M: Sure, whatever. The lack of Customer Service from Verizon is why I switched in the 1st place!
V: Hello. Welcome to Verizon's chat service. I will be happy to help you today.
M: Please advise on the status of my refund. My final bill in November stated that Verizon will mail me a check, which I have yet to receive.
V: I was not able to locate a bill in one system, please bear with me while I look else where.
M: Thank you
V: I see a credit of $18.42 on the account, judging from the cycle date you should be receiving that credit within the next couple of weeks.Have you received your actual final bill?
M: Couple of weeks??? Why is this taking so long? Yes, I received the final bill at the end of November stating I had a credit and would receive the check shortly. Over a month has passed, and still no check!! Please advise what is taking so long?? If i owed money, a surcharge would be attached!!
V: I am not authorized to issue any checksm from my office. The billing department can assist with that
M: So, are you transferring me to that department now?
V: That department does not have online chat service. The contact number is (800)870-9999
M: Thanks for not helping me...again! What a joke!

- Verizon H8er ID: 59A531

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06/03/11 | 8:08AM
this resonates completely with my experiences

Dawn Jones - Verizon H8er ID: B9DF2D

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