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This Entry is Rated:
6
with 4 votes!


01/21/08 | 18:23PM
Bundle Bunghole

What I don't like about my new switch to Verizon from Brighthouse (Cable company, Florida):

1. I can never get ahold of the right service person. - I formerly had Brighthouse networks service. If I had a problem, I called them, and the person on the phone fixed it whether it was a billing, tech support, anything. Verizon on the other hand has different phone numbers for different departments. Such as billing. You call the billing number, go through the stupid automated system and then after 30 minutes you realize that you have contacted the billing department for the commercial department and they are unable to assist you. There is a department for Verizion Wireless, Verizon business phone, Verizion Personal phone, Verizon internet, Verizion Fios internet, Verizon Cable, Verizion Fios Cable, each with different phone numbers and each are unable to assist you with any info from the other departments.

2. Bundle BS - I purchased a Bundle package (phone, internet, cable) quoted at $161.00 per month. The rule is that you must log onto Verizon's website and accept the bundle agreement in order for you discount to apply. My first bill was $235 and my second was $202. When I would call to ask why there was a difference in my bill versus the quoted price I was asked every time if I had completed the bundle acceptance, which I did. Why could they not tell that I had done it?

3. Wait time on hold. - There must be A LOT of people calling the service departments, because I have to wait on hold for eons before someone frees up to talk. (I am actually writing this as I hold.)

After I enter in my account #, phone #, etc through the automated system, how come when I finally talk to someone, they have no idea who I am and they need all the info over a gain?

Verizon has pissed me off. No wonder they have a $199 cancellation fee, or I would be out of Verizon.

- Verizon H8er ID: 96D4D8



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