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This Entry is Rated:
5.6
with 5 votes!


01/24/08 | 4:06AM
Two Sides of A Coin

Everyone company and place have the good and the bad, and as a verizon business technical support agent I can view both sides of the coin here. I am a dsl technical agent and I can speak good english and I have been using computers and internet for a very long time now. I can see from customers point of views how frustrating it can be, heck I work for verizon and some of the procedures are ridiculus. Of course always got to place yourself in the shoes of others, I mean I sit in a chair 8 hours a day and 40 hours a week. It gets pretty repetitive and most calls I get a customer online in a matter of minutes. ((P.S powercycling the equipment solves most dsl issues, and those who know that you would not believe how many people don't 0.o)) Either way, Verizon is more like the luck of a draw, hey I hate my own cell phone company right now ((I don't have verizon, can't get it where I live)), as most places are. There is going to be the bad and the good. If you are in the bad switch over to another company cause I mean the last thing I would want is for you to stay with a campany that does not satisfy your needs. Either way I just hope you all take the time and think about how it feels to be on the other side of the phone, if you feel you know much more then try it on your own first. If you don't fix it call and be patient, that is the best you can do as a costumer. Also we do get in trouble if you don't provide you with 'outstanding' service...wonder why they choose outstanding anyways 0.o

- Verizon H8er ID: D9FAF5



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