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This Entry is Rated:
7
with 2 votes!


12/23/12 | 17:20PM
Verizon DSL; the haunting scam.

In the summer of 2010, after approximately 8 months of the worst DSL speeds on planet earth, and 5 to 6 technical service phone calls and complaints on the issue, Verizon terminated my service after the technician who was sent told me that I should have never been signed up for service in the first place. I was out of the proper range, and after hooking a device up to the wall and calling his supervisor a few times, he concluded that they should have told me up front that I shouldn't be signing up for service. After speaking with Verizon, I confirmed that THEY were the ones canceling service, and I was NOT to have any sort of cancellation fee. I even gave 2 follow up calls over the next month to make absolutely sure that everything was documented correctly, and I was to have NO cancellation fee. I was assured twice. Well 6 months later, what shows up in the mail? A debt collection fee for $154! It was a very merry Christmas, indeed. I disputed, and Verizon played dumb. Then in the spring, another letter from another debt collection company. Now irritated, I called Verizon, and they said to call the debt company, and back and forth it went. The blame game went back and forth between companies 3 or 4 times before I started to snap. My final call was to Verizon, and after sitting on hold waiting for a supervisor for 43 minutes (my phone was logging time), I had a "supervisor" (who barely spoke English) tell me that I was making everything up because there were no technical help call logs from my complains, and that they had never dispatched a technician. After an issuance of a choice word or two and the declaration of them being the thieves that they are, I hung up on the outsourced individual and fumed for weeks. I have since disputed 2 more debt collection attempts. What set this off is that I am about to dispute my 3rd, thanks to an early morning debt collection call on a Sunday (December 2012)... Merry Christmas again, from the thieves guild that is Verizon!

Ben B. - Verizon H8er ID: 7801B4



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Replies
12/24/12 | 15:21PM
Report them to your state utility regulators and the FCC. Also inform the Better Business Bureau since things like DSL and FIOS are optional additional fee services.

I would not only push to get the cancellation fee taken off I see about getting credit for documented times out of service for the entire month and then some.

Did they actually put subscriber out of range in the trouble/ your account history? If it's any consulation half the DSL customers in range shouldn't have gotten dsl either because Verizon copper plant was/is rarely upto to spec.

Good Luck

Anonymous - Verizon H8er ID: 455B46

01/12/13 | 22:46PM
Call the Board of Public Utilities. They do help

Anonymous - Verizon H8er ID: 21894F


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