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This Entry is Rated:
with 300 votes!

02/28/06 | 2:39AM
I have been waiting for my $1000 deposit back

I have been waiting for my $1000 deposit back from Verizon for 7 weeks now, and still waiting. I have called 5 times since then and each time got a very nice customer service representative but not very helpful. I was told many times by these reps that I had faithfully paid my bills on time over the past year, and that sometimes the Treasury "loses" track of deposits so it would take some time. I've sent proof of my payment and I've waited while a rep filled out a Top Request to the Treasury. each time I follow up, I'm told that it will take 3-5 days to get a resolution.. each and every single time.. I have taken note of the names, phone extension, day and time of each phone call. I plan to write to the "Consummate Consumer" of the Washington Post about this fiasco if I don't receive my check within a week. This is the first time that VZW has let me down and I'm praying it is the last.

- Verizon H8er ID: AB1BAA

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