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04/09/13 | 18:40PM
Bait and Switch on Fios TV

I decided to upgrade from DSL as my bill for phone and DSL had nearly reached $80/month on the old wire system. I called and signed up for Fios internet and was offered 50/25 upgrade for $49/month with direct withdrawel signup.

My wife wanted me to look at adding TV so I called back to add this. I was originally quoted $88/month + box fees for the 50/25 and prime package. I asked if they could o any better and they came back with $69.00/month + $11/month for the TV box rental (waived for the 1st six months) requiring a 2 year contract. They had a second person get on the line and the reviewed the order "OK 50/25 and prime Fios TV w/ about 196 channels"

They came and installed it, I was happy at 1st until I realized I only had local channels. I called to try to see what was wrong and was told this is what I signed up for If I wanted the prime it would be $99/mo + box. After arguing and pointing out this was more than there $89 triple play (50/25 Prime and phone). I was told this is because its a bigger bundle.

Finally I asked to cancel and was transferred to a cancelation specialist who told me they could do nothing until the current order cleared.

I am now expected to wait for a call back until Thursday from the specialist after the order clears...

I believe I will cancel the TV and if my $49/mo price for internet is not honored I will cancel it all.

Unhappyn727 - Verizon H8er ID: 0622A1

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03/10/19 | 16:18PM
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samnt11 - Verizon H8er ID: 8D9A30

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