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This Entry is Rated:
7
with 3 votes!


06/19/13 | 1:11AM
verizon does not get it

I have been a Verizon customer for better than five years. Never late with payment. Held up my end through dropped calls, poor quality, and no reception. My wife works for a company that supposedly gets a discount, but to get discount the account has to be in her name. They felt the need to do another credit check. Is that the thanks a long time customer gets for their loyalty? To transfer it to her name we have to jump through all their silly little hoops for better than an hour and still not able to get anything done. Asked to speak to customer retention. No better than person at help desk.
On a scale 1 to 10 for customer service they don't even score.

Anonymous - Verizon H8er ID: 6A03E5



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