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06/20/13 | 2:16AM
LIES and DECEPTION at VERIZON!!!

First of all, I have been a Verizon client since July of 2009, but as soon as my contract is over in June of 2015, I will TRY to go somewhere else! I wish I could terminate my contract now!

Anyway, I was in a Verizon ("A") Wireless store in Clayton, NC on Highway 42 on June 12th, 2013 to replace my dying Droid 3. The sales rep's name was Tabitha Ammons. She was very nice at first and I told her that I wasn't sure which phone to get. I did get the Samsung Galaxy Stratosphere II. I purchased a few accessories for a total of $164 and some change. I had to renew my contract (stupid me!) in order to get a new phone. Tabitha told me that I could return the phone without any fees by Friday, June 14th. I did return the phone and was going to get the iPhone 5.

However, I feel as though I was tricked into getting the iPhone 4 with FREE accessories even though I told Tabitha I was interested in either the i4s or i5. She led me to believe that I was getting the i4s. She also told me that I could exchange that phone by Sunday without any fees whatsoever. I paid $33 and some change for some accessories and such. I also was told that I would be receiving a refund from my purchase on June 12th. (As of today, June 19th, I haven't seen any refund on my credit card account.)

Well, I tried to exchange the iPhone 4 on Sunday, June 16th because I really wanted the iPhone 5. When I went back to Verizon, I was informed there would be a $70 restocking fee. I told the sales rep there (Tabitha wasn't there) that Tabitha told me that I could exchange the phone twice. I was told that I could not. I feel as though I was deceived.

On Monday, June 17th, Tabitha called and left a voicemail telling me that she was SORRY that she told me the wrong information. (Yeah, right! Liar!) She also told me that I could NOT return the iPhone at all even though my "contract" (which is not even respected by Verizon) let me know that I could. But, who at Verizon cares anyway???

VERIZON SUCKS!!!

rettaman - Verizon H8er ID: 4B6E12



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