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This Entry is Rated:
with 4 votes!

07/12/13 | 16:22PM
Verizon - FIOS sucks; LandLine Sucks; Internet Site Sucks

I have so many stories ... and we have the "Verizon Handcuffs" on. The first and foremost problem is their customer service. Verizon puts on the "appearance" - but the fact of the matter it's all lip service.

No matter the issue, no matter the problem - they do not wish to interact with their customer - latest example/proof of this culture is:

When you DO finally get to speak to a person, the time bandit is first insistent on "informing" you on how to spend more money with them. You are forced to listen to this crap before you can even get to the point of your call.

This morning trying to have a repair order put in, I had to be connected to 3 different people and I had to listen to the same scmeltz about "upgrading" to FIOS each time I was connected to the supposed person who could help me.

And know what? I'm told that our business landline doesn't work because I still have the "old copper wiring" connection and it should be upgraded to FIOS - "at no cost". Why do I have to be involved with that at all? Why don't they just frkn do it? They won't just do it because they need my time, uncompensated time if you will, to upgrade their oustide wiring.

Why is it my fault that their outside equipment is outdated?

Ok - so get this ... after all the painful and time-robbing conversations - later that day i get an email, advising me how to use the internet for customer support (instead of calling).

How ironic! They're promoting non-use of the product I am paying them monthly for!!! In other words, do not call.

The exact situation arose when I needed customer service for a non-working FIOS outlet ... the tech ends the conversation with asking "let me have your email address so we can send you a link so you can diagnose/fix the problem yourself."

My response to that was: Yes, anything so your customer doesn't call for help, right?

So the BIG question is... what can we do as paying customers to have Verizon change their culture towards us?

Ok, FIOS internet/TV - and DVR service - well their tv guide is never right, so what you record is not what you want, and the reply i get is "it's a 3rd party that keeps the guide". Why do i have to pay for the service that can't possibly work right?

What can we do? Class Action suit??? I would love to know if there's anyone out there with a solid idea on a campaign to have this "handcuffed culture" change.

pat h. - Verizon H8er ID: 411E59

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07/12/13 | 18:01PM
They should give you fios with a grandfathered landline price. They even mentioned at least once publically.

They will have to change out the box or network interface and if you have data you might have you use their modem.

If they do switch you over check your bill out in detail including taxes and fees. It wont' be just a matter of hook up charges.

Do not volunteer for squat because once you do YOU have decided to make an optional change to your service and will be subject to any charges that come along with that service.

Personally I would go to the local cable competitor and or a wireless carrier for your phone service to avoid Verizon.

Anonymous - Verizon H8er ID: 996165

07/20/13 | 13:57PM
Wah wah wah. If you don't like them then switch.

Anonymous - Verizon H8er ID: E14A5E

04/01/14 | 0:50AM
I used to hate optimum.... they were the only game in town.. now fios has become optimum.... to hell with fios and verizon.. Long live optimum

Anonymous - Verizon H8er ID: BD5573

03/12/19 | 23:23PM
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Kupriyankep - Verizon H8er ID: B3199E

03/19/19 | 9:54AM

VitaliyDow - Verizon H8er ID: C6AC8A

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