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This Entry is Rated:
9
with 2 votes!


09/18/13 | 4:15AM
Cable Box Problems

My wife and I moved into our new house 4 months ago, and Verizon came in the weekend that we moved in and set up a main cable box and a smaller adapter for a second TV. The second adapter never worked after the technician left. We called Verizon, they sent a new adapter. Still didn't work. We called Verizon, they sent a new adapter. Still doesn't work. Clearly the adapter was not the problem! The technician never properly set up the cable connection for the second TV location.

I tried multiple times over the course of a couple weeks to get a hold of Verizon customer service, but after being on hold for 20+ minutes, I get disconnected!!!!!!! Finally, tonight, I got through, and after a very aggravating and rude conversation with the customer service representative, she explained I would have to pay to have a technician come out because, "If it didn't work right the first time it isn't [Verizon's] fault." I told her I would rather cancel my subscription than pay for a mistake that they made, not to mention I have been paying for this box ($6 a month) for four months now without it working! She then said "OK" and hung up on me!!!!!!

Needless to say I am cancelling my service as I write this. Unfortunately in the Boston area, its Verizon, Comcast, or no TV/Internet at all:( How do they get away with this hold on the market?!?!?!

Anonymous - Verizon H8er ID: C8ED21



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Replies
10/02/13 | 10:28AM
the tech probably had no access to the cable run,or no tv to verify picture.

Anonymous - Verizon H8er ID: A25241

10/20/13 | 14:49PM
Its your fault for waiting 4 fucking months!. As far as they are concerned it worked for 4 months otherwise you would have called them back within a week. Now pay for your idiocrocity

Anonymous - Verizon H8er ID: 2F6851


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