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This Entry is Rated:
6
with 2 votes!


10/28/13 | 18:02PM
Requested refund of credit balance

Verizon is automatically drafted through our bill pay at our local bank. I overpaid the account and was told by Verizon that I could request the refund after the payment went through. I called verizon a few days later to request the refund of the balance. Today I got an urgent message from our bank that Verizon refused payment of the original check that was mailed.
They refund the whole payment and left me with an overdue balance and accessed a late fee which they are supposed to reverse. Do not over pay verizon! There accounting practices can't be legal!!

Anonymous - Verizon H8er ID: 2C4673



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