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10/30/13 | 2:51AM
FIOS TV lied when I signed up in June 2013

Has anyone else been hung up on after - 10/24 my main tv screen goes blank and they send a replacement box - 10/29 upon return from business trip I learn that new box dropped all 27 hours of recorded programming and reflects no shows to record - this is contrary to the Represenation when I signed up in June - i was told multi room DVR would store this information if a box needed replacement - I plugged old box back in and informed technical support and billing that once i watched the 27 hours of recorded prorgammming I would leave if they would not give me two months free - Billing supervisor HUNG UP ON ME MID SENTENCE - I sat down for dinner after 60 minutes on the phone


when I turned TV back on screen is blank but I get sound - this was problem causing my wife to ask for new box - shipped 10/24


new technical support person said my blank screen meant my box was dead, duh that is why they sent new box in first place - new billing person offered me one day credit as it was first time I compained box was not working - she had no record of Oct 24 shipment of new box - Supervisor asked why I disconnected last call - Customer Retention Department in DC closes at 9pm - how ironic, I am offered direct line to call them in the AM between 8am and 9pm. - there is no way to get Customer Retention to actually speak with a customer directly about retaining them, the onus is on the customer to be retained.


Veriszon customer service is an oxymoron...

Anonymous - Verizon H8er ID: C72229



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Replies
10/31/13 | 23:19PM
Recorded shows are on the dvr's hard drive. When you replace the box, the hard drive and recordings go with it, as well as the recording schedule. You aren't very brite if you didn't know that.

Anonymous - Verizon H8er ID: 2A924A


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