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11/05/13 | 2:24AM
Worst customer service ever.

I have Verizon internet only at my office. I don't need a phone and I certainly don't need a TV. I had internet installed and they put me on auto pay from my bank account. This was fine until I changed banks. It took 6 months to fix this issue. I called customer service at least six times. I tried the online chat several times, trying to update my bank information. The problem? I didn't know my account number because I never received a paper invoice. They simply told me that they couldn't help me unless I had my acct number. At one point two Verizon reps randomly showed up at my office asking if they could do anything for me. I told them they could help me by figuring out how I could get my account number. They said they could easily look it up for me if they were at their office on the company computer. In other words, the people I spoke to on the phone were just too stubborn or too lazy to look it up. The only way I managed to resolve the payment issue was to stop making any attempt to pay them. After months of emails telling me that my account was overdue, and failed attempts to make payments, I finally received an actual letter telling that my account number ________ was going to be cancelled if I didn't pay by whatever date. At last I had the number and was able to log on and correct the bank info.

Anonymous - Verizon H8er ID: 25AA4B



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