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This Entry is Rated:
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12/10/13 | 19:23PM
We Need to Take This TERRIBLE Company Down!!

I am a current Verizon employee and have first hand knowledge of how they treat their customers and employees. They're not dumb so they operate much like an abusive husband. In public and around friends they are very charming and loveable and no one would ever suspect a thing, but when you get home you get horribly beaten and berated and are left to think of reasons why you have cuts and bruises when your friends ask. Formally, they say they put their customers first and operate with the utmost integrity, but the reality is they are a bunch of greedy, corporate, pigs. We have written policy where we are explicitly told that even if we notice a billing error where we have been overcharging a customer, we are not to adjust it or fix the error or else we will be suspended.

We are told by management to lie and mislead customers about the services we offer and are told that we are to try to sell something to you before we care for the reason you called. If we do anything that lowers a customers bill or we try to provide "customer service" instead of selling you something, we again are harassed and suspended. They threaten us and say, "Maybe this job isn't for you. We're going to listen to all of your calls today to see if you can improve. " That actually means we're going to listen to every word that comes out of your mouth and use any minor error to suspend or fire you.

We are in constant fear for our jobs and a lot of us have families who we support so it's either do these terrible things or be homeless.

That is just the tip of the ice berg. A fellow employee emailed CEO Lowell McAdam the other day in a desperate cry for help, and now he is being harassed and about to be foes. I will be posting the email and Lowells internal email and phone number following this post. We need help!!

Anonymous - Verizon H8er ID: C2A7F9



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Replies
12/11/13 | 0:27AM
Of course it's not your fault that you cant do your job right, so place the blame on someone else. Youre a clown. Just quit so I don't have to talk to you tomorrow when i call to change my plan. You douche bag.

Anonymous - Verizon H8er ID: 406BE6

12/11/13 | 1:08AM
What's funny is you have ABSOLUTELY no idea what you're talking about but you are so quick to call someone a name and make assumptions. Lets try to apply some logic to why you are in this forum. You are either in Verizon management which makes you a scumbag, or you are a random person with no life who trolls blogs such as this one for the expressed purpose of having some form of social interaction because you are a loser and an asshole. Who's the douche bag? I think that would be you. Take care.

Anonymous - Verizon H8er ID: 2B00E0

12/11/13 | 14:13PM
Post this written policy that you speak of about lying to customers.. I find it hard, very, very hard to believe. But if you post the picture of this written policy on company letterhead, i might believe it.

Anonymous - Verizon H8er ID: 9B6328

12/11/13 | 20:43PM
I agree-- please post the papers

Anonymous - Verizon H8er ID: A48D5D

12/11/13 | 20:52PM
The written policy is about not adjusting customers bills if we notice a billing error unless the customer brings it up. We are told to lie and mislead by our management during our "development sessions." They wouldn't put something like that in writing. I'll get the emails where they tell us not to adjust because it's "the company's money, not ours."

Anonymous - Verizon H8er ID: F04B51

12/11/13 | 23:07PM
I don't buy what you're saying, I apologize. I still find this hard to believe.

Anonymous - Verizon H8er ID: 406BE6

12/11/13 | 23:11PM
Did anyone read the story in Forbes, May 2012? It's a hoot, talks about how verizon hardballs their customers more every year, but we take it because they have the best coverage. Title is "verizon has a duty to be evil"-- duty to their shareholders!
Sadly, it is all we have here in the mountains-no competition means extra screwing their helpless customers -- this used to be called a monopoly. They can get away with anything, right?
Including selling our personal data without telling us! Scum beyond belief.

Anonymous - Verizon H8er ID: A48D5D

12/12/13 | 1:01AM
I understand where you're coming from and why you wouldn't, but I promise you its true.

Anonymous - Verizon H8er ID: DDB53D

04/25/16 | 1:05AM
As a tech at Verizon, I can tell you this is true. We get no new parts or cable to repair things correctly. We have to make due with temp fixes and band aids while Lowell lines his pockets. I can't say for sure who Verizon treats worse customers or techs, but they don't care about the service or safety of either. Better matters!

Lowell D. Asshole - Verizon H8er ID: 98D4FB


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