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02/13/14 | 7:00AM
Vzn Cancelled my Service & Raised Rates to Reconnect

They disconnected my internet after they ported my bundled landline to their wireless dept; after twelve different reps & two service techs, they connected me at 768kbps down from my previous 3mbps(!); they then wanted to raise my rates to $54 for just the internet to reconnect me back up to 3mbps. This occured from 2/3/2014 through 2/12/2014. I just signed up with their wireless two year family contract, costing me over $220/mo for two smart, & two talk & text lines, over Christmas. Talk about regret. I"m trying this ISP in hopes for better service & connection.

over eight yr vzn customer - Verizon H8er ID: CF67B8

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