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|03/20/14 | 13:30PM
Here is a transcript of a conversation I had with a Verizon Rep as I was thinking of upgrading my daughter's phone as a Christmas Gift...Needless to say the end result was I was told I would be "Given" the phone for free, but was billed for it a month later...
Chat start time Dec 14, 2013 2:35:37 PM EST
Chat end time Dec 14, 2013 2:52:52 PM EST
Duration (actual chatting time) 00:17:14
info: Please hold for a Verizon Wireless sales representative, we appreciate your patience. Your current estimated wait time is 0 min 21 secs.
Add a tablet to the Share Everything plan for only $10/mo no contract commitment - data only plans starting at $30 monthly access! Ask me how.
Your RealTime session ID is RT1663639xxx.
You are now chatting with 'Shannia'
Shannia: Hello, welcome to Verizon Wireless sales chat! My name is Shannia, may I have your name, please?
Shannia: Hello Me! How are you today?
Me: Good. I just added a line last week, and now am upgrading one of my other phones. I have to pay the $30 upgrade fee again???
Shannia: There is a $30 upgrade fee for any phone when you upgrade it. What phone are you upgrading to?
Me: Iphone 5s
Shannia: That is a great choice! I just got that phone last week and I absolutely love it, you can do everything on this phone and I got a case with it I absolutely love! I dropped my phone in the bathtub while I was bathing my puppy and the case protected my phone:) I was so happy when I pulled my phone out of the water and it still worked!
Me: Yes, I will get her a life protect case too, IF I can afford it after all the fees you guys charge!
Shannia: There will only be a upgrade fee. The phone will be free on our part today:)
Me: Really? You are going to upgrade my phone from the 4 to 5s for free?
Shannia: I sure can:)
Me: You are AWESOME!
Shannia: Aww well thank you! :) So are you for being the best part of Verizon Wireless!
Me: So what do I need to do?
Shannia: You will just need to add the phone to your cart and then let me know when you have it added:)
Shannia: Okay great, so now when you go to the check out make sure you push upgrade device.
Me: I am at the checkout in the Review section
Me: It shows $199.99 for phone, $30 Upgrade fee...
Shannia: Okay great so just proceed with the check out and be sure to give me the conformation number so I can put the order through the rest of the way. That is the price of the phone normally.
Me: Order Confirmation Number: Phone Upgrade: #10097xxxxx
Shannia: Okay great! It is through, is there anything else I can help you with today? And question's or anything?
Me: No, thank you so much! You made my week!!
Shannia: Thank you for your business today; I'm glad I was able to help you! At the end of this chat there is an opportunity for you to provide your feedback based on your experience with me today and to receive a copy of the chat. We would very much appreciate your thoughts.
Shannia: Happy Holiday's to you and your family! :)
Me: You too!
BULL! This company boasts a $3 Billion proffit in 2013 and they can't even honor their promise of $250 to a LONG TIME customer??!!??
Anonymous - Verizon H8er ID: B7AFAF