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05/21/14 | 21:32PM
Customer Service... not at Verizon

After 28 years of timely bill payment, every two year getting an upgraded phone, spending countless hours on hold, I finally fired Verizon. For the previous two years, I had one defective phone after another, when I asked for a replacement of a replacement I was told my original warranty had expired and I could contact the phone manufacturer directly. Odd, I thought, why would I call the manufacturer, why would customer service not call the manufacturer. So I called the manufacturer, they had never heard about a problem like the one I was having, but the replacement part was on back order for 3 months. Amazingly when my contract was about to expire, I was given yet another defective phone, which they were very willing to replace with another phone or I could "upgrade" to another phone (at my expense and for a new 2 year contract). I opted out for the first time since 1986. One would think someone in "customer service" would have called me within the first day or so of transporting my number to say "what can we do to keep you as a loyal customer?" but not a peep... they just don't care. I was given the same solution to my problem as a first time customer, a twelve year old that had never owed a phone before could have paid the same price, entered into a 2 year contract and been treated just as poorly as a 28 year customer. Verizon is pathetic, the more people that know, the better, as far as I am concerned

Dave - Verizon H8er ID: 38E728



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