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06/20/14 | 15:20PM
Verizon is deaf to customer wishes

A few years ago I bought my first cell phone and Verizon was the seller that led me to believe I needed many add ons that I did not need. One add on I wanted was GPS for my automobile and the Verizon store loaded it on my cell phone. The GPS never worked and would not hold a pattern on the satellites so I opted to have it taken off my cell phone. I notified the Verizon store and told them to take it off my bill but they never did and kept it on for years after and all the other add ons I never used. When I finally quit Verizon my bill kept mounting and was in the hundreds of dollars by now for add on I never wanted. That was 6 years ago and they filed a report to my credit rating bureau which hurt me. They continue to call me to this day and I refuse to answer their calls. I have even replaced my cell phone they were calling me on and got a new cell phone and a new phone number and now I do not get those pest calls from Verizon. This company is a criminal company and they robbed me and expected me to pay for their robbery!

Richard Neva - Verizon H8er ID: 30BD0F

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