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07/02/14 | 23:52PM
Nothing for a long-term customer

Bad service:
1. $60/month for Internet service.
2. I'm logged in, and she still wants to ask multiple verification questions.

Penny(16:54:31): May I have the last amount paid on your account, please?
You(16:55:39): $61.55. I'm logged in to my account.
Penny(16:56:19): Thank you
Penny(16:56:29): Thank you for securing your account. Please give me a moment to access your account.
You(16:57:06): I was logged in, doesn't that make it secure though?
Penny(16:57:41): Unfortunately, there are no current promotions to lower the monthly cost for your account.
Penny(16:58:07): You may contact our retention team @ 800-837-4966 to verify if there are any discounts available that may assist with lowering your monthly cost.
You(16:58:51): TWC and AT&T, both your competitors, have lower prices for the same bandwidth. I want to stay with you. I've been with you for over 8 years. Don't you want to retain a long term customer?
Penny(17:00:21): I am sorry, we do not compete or with other providers.
You(17:01:20): OK, your loss. Please provide this feedback to your boss(es). I plan to switch then.
You(17:01:25): Goodbye, Penny.

Anonymous - Verizon H8er ID: 0A8BDE



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Replies
07/13/14 | 19:03PM
Ya, they don't give a shit if you've been with them for 20years. FUCKING CORPORATIONS ARE SHIT!

Anonymous - Verizon H8er ID: A13047

07/28/14 | 4:13AM
JUST CALL RETENTION AND STOP GOING ONLINE TO ORDER SERVICES

Anonymous - Verizon H8er ID: 4AE5E2


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