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07/11/14 | 15:42PM
Renew before price goes up! Fios screws me again

My contract was expiring in July. I called a rep and asked if there we any new deals for existing customers. No better to go online.
So I did.
I had the option of keeping my current price with no contract or a %5.00 discount with contract.
I chose the second offer and signed up weeks before my current contract expired.
Now they tell me they never got the order and that my price went up as my contract expired.
ven though I have the order # I placed in May but they show as "processed" in June. Now my price is $5 higher not less than what I agreed to. On the phone for an hour to clear it up and now they said they will email me after they investigate. $ days and counting and no email. Boo Verizon!

Anonymous - Verizon H8er ID: 648FDA



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Replies
07/28/14 | 4:10AM
STOP ORDERING ONLINE

Anonymous - Verizon H8er ID: 020050


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