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07/31/14 | 22:20PM
WORST CUSTOMER SERVICE EVER!

VERIZON TOOK AN EXTRA 158.87 OUT OF MY ACCOUNT FOR AN EXTRA CELL PHONE I NEVER ORDERED..I GOT IT IN THE MAIL I WAS TOLD TO MAIL IT BACK THEN I WOULD GET MY REFUND .. SO I SHIPPED IT BACK THROUGH FED-EX AND I CALLED VERIZON THEY SAID THEY NEVER GOT A PHONE FROM ME. I GAVE THEM THE SHIPPING NUMBER AND THEY SAID ITS IN THE WAREHOUSE AND THEY CANNOT FIND IT. SO ITS BEEN ALMOST A MONTH WITH NO REFUND. THEY DO NOT KNOW WHAT THEY ARE DOING AT ALL.

WILLIAM LAW - Verizon H8er ID: 69EFC0



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