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07/31/14 | 23:21PM
RIPOFF &LIES! SERVICE REPS LIE AND VERIZON SUPPORTS!

RIPOFF
I'M WRITING ON THIS FORUM BECAUSE NO ONE IN VERIZON WILL ADMIT THEIR FAULT AND FIX THE PROBLEM.

In March, I enrolled in a triple play bundle for $69.99 (Triple Play – FIOS Digital Voice Unlimited, FIOS TV select HD, FIOS Internet 50/25). Since I didn't really need the TV set-up due to my circumstances, I said I'll pay for the service so I can get the discount but I don't need the SET TOP BOX. Verizon Sales Representative confirmed that the I did not need to set it up until I needed it so I enrolled to all three services.

After a few days of enrolling in Verizon, I received a phone call from Verizon stating that I needed to set-up a set top box. I called Verizon to confirm it, and got a response stating that I did not need to set it up. Since then, I’ve been receiving multiple phone calls telling me that the set top box needed to be installed where I always called back and I received a confirmation stating that I didn’t need one. The last Verizon representative who I spoke to confirmed that I did not need the set-up box and if there was any problems in billing, just call back Verizon and it would be taken care of.

Two days ago, I received an email stating that my discounts will be discontinued due to the fact that I did not have a set top box. I did not want to have any more issues with my services so I called Verizon back and stated that I just want to set-up the box. The problem was that Verizon couldn’t offer the same price I agreed in March, and they would charge me approximately extra $30 for the same service. I declined because I don’t think it’s fair for me to pay more for Verizon’s internal miscommunication. If the Verizon representative didn’t give me a confirmation about not having a set top box, I would have just installed it in the first place.

I'm writing my frustation down on this forum so that SOMEONE in VERIZON will own upto their faults and help me to receive the original service I requested.

ALSO, I CALLED TO DISCUSS MY ISSUES WITH THE VERIZON CUSTOMER SERVICE (ESCALATED DEPT) SPOKE TO SOMEONE NAMED "FREDDY". HE WAS VERY UNPROFESSIONAL AND KEPT REPEATING WHAT HE WANTED TO SAY AND NOT LISTEN AND UNDERSTAND MY POINT OF VIEW. VERIZON NEEDS TO TRAIN THEIR EMPLOYEES, ESPECIALLY WHEN THEY'RE WORKING IN THE ESCALATED DEPARTMENT.


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UPDATE on the original post below:

http://forums.verizon.com/t5/My-Verizon-Account-Residential/FRUSTRATED-CUSTOMER-amp-HORRIBLE-CUSTOME...


SO THE VERIZON REPRESENTATIVES DID NOT HELP AT ALL AND ON TOP OF THAT, THEY DIDN'T APOLOGIZE FOR THEIR MISTAKES.

Without the help of anyone in Verizon, I changed my plan on-line as two year agreement and just paid the extra fees associated with it. For all the potential users of Verizon, your words and documents will not matter because Verizon will not care. They will keep saying what they want and will only try to take your money. I will NEVER recommend Verizon and will be cancelling all my service (including mobile) for all my family members once the contract expires.

THE WHOLE FORUM EXPERIENCE WAS USELESS AND WASTE OF MY TIME.


goo.gl/ykQJDS

Anonymous - Verizon H8er ID: 3CDA5C



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Replies
07/31/14 | 23:22PM
http://forums.verizon.com/t5/My-Verizon-Account-Residential/FRUSTRATED-CUSTOMER-amp-HORRIBLE-CUSTOMER-SERVICE/m-p/714712

Anonymous - Verizon H8er ID: 3CDA5C


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